RETURN POLICY
This is the return policy for www.kiommi.com
At KIOMMI we aim to satisfy every customer however, if for certain reasons you are not completely satisfied and want to make a return our policy is below.
Returns and exchanges are permitted within 15 days of receiving your order.
After your refund is processed it can take 7-10 days for funds to reach your account.
Refunds will not be processed until we receive your return.
We do not accept returns on used hair.
We do not accept returns on lace that has been bleached, plucked or manipulated.
We do not accept exchanges on wigs or extensions that have been manipulated with heat.
We do not permit or accept returns for failure to read the processing and shipping information before ordering.
Your order cannot be cancelled after 24 hours of ordering.
Custom wigs are not 100% refundable as they are bespoke and cannot be resold.
Custom wigs can be altered if there is any significant issue with the product.
Free alterations will be dependant on the of the wig and clients' original order.
We do not accept returns on wigs or extensions that have been used or that are suspected of being used.
We do not accept returns on wigs or extensions that have been bleached or coloured.
We reserve the right to refuse returns or exchanges to our discretion.
If you would like to make a return please email customercare@kiommi.com for further information.
Returns must be paid by the customer.
Exchanges:
Exchanges are permitted within 15 days of receiving your order.
Exchanges will not be permitted on used, manipulated, plucked or bleached extensions or wigs.
We do not accept exchanges on wigs or extensions that have been manipulated with heat.
Exchanges of bundles and lace are only possible when stock is available.
Exchanges are only permitted in person at Kiommi studio.
Kiommi customer service is always available to discuss and satisy customers needs.
Email customercare@kiommi.com if assistance is required.