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PROCESSING & DELIVERY

This is the processing & delivery policy for www.kiommi.com

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Phrases and definitions

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Processing: The time our valued suppliers use to make, prepare your order, and dispatch your order to KIOMMI studio.

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Delivery: Your order is on the way to your chosen delivery address.

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Pre-made: Wig made using standard measurements by our suppliers.

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Custom: Wig made using your unique head measurements at Kiommi studio.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All our hair extensions and wigs are pre-order only unless it says there is stock.

UK orders: If your order is in stock it will be delivered in 1-2 working days.

Order before 1pm for next day delivery.

Non UK orders: If your order is in stock it will be delivered 1-5 working days.

 

Processing and delivery times vary for each pre-order product. We always aim to get your order to you before the last estimated day.

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Raw Vietnamese Bundles               up to 14-20 working days

 

Raw HD Lace                                    up to 14-20 working days

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 Virgin Bundles                                  up to 7-10 working days

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Virgin HD Lace                                 up to 7-10 working days

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Pre-made Vietnamese Wigs           up to 10-14 working days

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Pre-made Luxury Virgin Wigs         up to 7-10 working days

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Custom Vietnamese Wigs               up to 14-20 working days

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Custom Luxury Virgin Wigs             up to 10-12 working days

 

                                Working days excludes Sundays.

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HOW CAN I TRACK MY ORDER?

Your tracking number will be available once your order is out for delivery from KIOMMI studio. Your tracking number will be sent via email.

Due to privacy of personal information, we cannot provide tracking numbers directly from our suppliers. However, you will receive updates during the process via email.

  

WHAT IF I WANT TO COLLECT AT KIOMMI STUDIO?

Yes! you can collect your order at the studio. Please remember processing and delivery times will still apply if it is a pre-order.

If your order is in stock, you can collect in 1-2 days.

Collections days are Tuesday-Saturday 11am-6pm.

Please ensure you send us a quick email to let us know when to expect you. We will not be at fault if the studio is closed when you come to collect without contacting us at customercare@kiommi.com

 

WHAT COURIER WILL BE USED?

UK orders - Royal Mail

EU orders- FedEx

Non EU orders- FedEx and DHL

 

HOW MUCH DOES DELIVERY COST?

UK orders - £12

Non UK orders - £80-100

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DO I HAVE TO PAY  INTERNATIONAL CUSTOM CHARGES?

Any customs charges are applied at the discretion of the carrier and local laws.  Customs charges will be paid by the customer and will not be covered by KIOMMI.

For more accurate information, we’d suggest getting in touch with your local customs office to avoid unexpected delivery charges.

 

DISCLAIMER

Orders cannot be cancelled for failing to read processing and delivery times.

Please consider international shipment delays and strikes when placing your order. We cannot control these delays and will not be responsible.

If you have any questions, please contact customercare@kiommi.com

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